Frequently Asked Questions

Data recovery with wrong tools
The Hard disk is emiting unusual noises: buzzing, metallic noises, clicks. What should I do?

If the hard disk is producing unusual noises, stop the computer (or the device) immediately. Most probably these noises are a sign of a physical defect that can lead to platter deterioration and to impossibility of data recovery.

It is recommended to use software utilities for data recovery from hard disks with problems?

Using such software on a defective disk can increase the risk of losing the data. Although some software utilities can be used for maintenance and can repair minor defects, their use is not recommended for data recovery.

Is there a possibility that my data cannot be recovered?

There are situation when the hard disk is heavily damaged, when the data recovery chances decrease considerably.

How should be the hard drive packed for delivery?

We recommend the packing in anti-static material. The box should have double the size of the hard disk, and the space filled with anti-vibrations material. In the hard disk is wet, do not try to dry it.

What is a ”Class 100 CleanRoom”?

This is a clean room or enclosure where the air is filtered from dust and other impurities. The temperature and humidity are controlled. The room is used when a hard drive case should be opened for repair or for replacing defective components.

What if I accidentaly deleted data?Data recovery and surgery have many things in common

You should turn off the computer as soon as you did this. If the computer is working there is risk that the data si overwritten and cannot be recovered.

What is the diference between physical and logical defects?

The physical defect imply components/parts. The logical ones are related to software (corrupted data, erroneous firmware, viruses, deleted files, corrupt partitions, etc.).

Free diagnostic in 24 hours - No data, no charge

When you realise that a storage drive / unit is
malfunctioning or defective
first data recovery bulletCut the electric power immediately
data recovery bulletDo not restart the computer
data recovery bulletDo not install or reinstall software applications
data recovery bulletDo not hit, shake and do not dissasemble or clean the storage units
data recovery bulletDo not try to dry the wet units
data recovery bulletDo not power or to try to othervise intervene on the units
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